Frequently Asked Questions

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General

The site is asking me for a sign in. What do I need to do?

You will be prompted to either create an account or log in to an existing account. To create your account simply add your email and choose a password. You can also sign in using an existing Facebook or Google account.

I don't get your email alerts before you sell out. Help!

Here are some tips that improve your odds of getting our email alert on time:

  • Check your spam folder. Our email alert may be marked as spam.
  • Add today@STEALS.com to your address book or safe sender list (if applicable).
  • We send the email alert at 8am PST, but the delivery time to your inbox varies depending on your email provider.

I see one amazing steal for sale on each site, when will I see more?

STEALS.som sites are deal-of-the-day websites. We sell boutique-quality products for women at up to 80% off until they sell out. Everyday at 8am and 8pm PST another "steal" starts at a price so good that it's not just a deal, it's a steal! If you missed out on a  steal, check back—there's always something new every 12 hours!

Everything is sold out. Can I still order it?

Sounds like you missed out on the steal. Quick fingers are the key at STEALS.com! Things sell out quickly and once the item is gone, it's gone. Check back at 8am and 8pm PST for a new steal!

How many items can I purchase in a specific size or style?

You can purchase up to 10 items in each style and size.

Do you accept returns or exchanges?

In order to continue to provide the deepest discounts possible, we can not accept returns or exchanges. The good news is that our steals make great gifts! We guarantee all items to be first quality. If there is an issue, email us within 3 days of receiving your order and we'll be sure to help you out.

I saw an item on your site in the past—is it still available to purchase?

If we have any remaining items left you can find them on shop.STEALS.com or in our archive pages below: 

What is shop.STEALS.com?

shop.STEALS.com is a totally new, interactive and visual way to shop for products. You can search by category, subcategory, brand, or by a specific steals.com website. Check out a short video on how it works here.

How can I edit what emails I get each day?

There are two ways to update your email alerts:

1) Log into my account (top right of website), there you can select email alerts and make any changes needed right within your account.

2) Edit your subscription in any STEALS.com alert within your personal email inbox. Simply click on manage subscriptions at the bottom of the email, makes your changes and click update.

Ordering

How can I check the status of my order?

Log in to your STEALS.com account and click on my acct in the top right corner. Here you can view all orders placed, their current status, along with specific order details If you have any other questions,  fill out this form here and we'll help you out!

 

I am having a problem placing my order. Help!

Contact us here with the details of your problem. Please specify the browser (Internet ExplorerFirefoxChromeSafari) you are using, the type of device you are using to order from, and other specific details of the problem you are experiencing. We'll do our best to get you back to stealing ASAP!

I placed an order with an incorrect address. Can you change it for me?

  • We can change your address within the first 15 minutes after you place your order. Send us a request to update your address here. If you wait longer than 15 minutes, we will do our best to help, but it's probably too late. We ship fast around here!
  • For permanent address changes log into your STEALS.com account, found by clicking my account on the top right-hand side of our sites. There you will select addresses — you can edit, delete, and change your default. 

It won't accept my address?

Be sure that you have the correct country selected in the drop down, above where you enter your address. The three options available are US, Canada and Australia. 

Can I cancel my order?

We do not allow cancellations. Because of the steal price and speed of shopping on our website, purchasing with us is different than traditional online stores. Carefully review your order before it is placed. Once it's stolen, it's yours! Besides, we ship so fast that you don't have time to change your mind.

I finished my order but now want to change the size or color. Can you change it for me?

We are not able to modify your order so please carefully review your order before it is placed. Our shipping is faster than a speeding bullet. So fast that not even our shipping superheroes can stop it without altering the axis of the earth!

Shipping

U.S. Shipping

Orders are generally shipped within one business day and will arrive in 3-6 business days (Expedited), 4-10 business days (Standard) or 5-15 business days (Economy), depending on what you choose during checkout. Orders are shipped using various carriers, but will be delivered by USPS, with the exception of FedEx Ground.

Your ship confirmation will include a link, plus all information, to track your order.


To check the status of your order log into your STEALS.com account and click on my acct in the top right corner. Here you can view all orders placed, their current status, along with specific order details If you have any other questions,  fill out this form here and we'll help you out!

Canadian Shipping

Canadian orders are generally shipped within one business day and will arrive in 4-7 business days (PuroAir) or 7-10 business days (PuroPost), depending on what you choose during checkout. Orders are shipped using Purolator. PuroAir is delivered by Purolator and PuroPost is delivered by Canada Post. Customs, duties and taxes are included in the shipping total for PuroPost and PuroAir—a break down is shown on the final checkout screen. There are are no additional brokerage fees charged. 
 
We also offer USPS First Class International (8-35 business days) and USPS Priority International (7-12 business days). Duties, taxes and brokerage fees are not included through USPS and may be due at delivery.

Your ship confirmation will include a link, plus all information, to track your order.
 
To check the status of your order log into your STEALS.com account and click on my acct in the top right corner. Here you can view all orders placed, their current status, along with specific order details If you have any other questions, fill out this form here and we'll help you out!

I live in the Salt Lake City area. Can I pick up my stuff and not pay shipping?

You're in luck! To save customers who live by us even more money, we offer free local pickup in Salt Lake City and you can shop at our STEALS.com Boutique full of steals! Please click here and read the details before using local pickup.
 

Do you ship internationally?

At this time we ship to the U.S., Canada, US Territories, Australia and APO addresses.

I just placed an order from one of your sister sites. Can you please combine my order to save me shipping?

We are not able to combine orders after they have been placed. To take advantage of combined shipping you can add items from each site and checkout like usual in the same order, all in one cart!

I placed an order for local pickup but have been unable to pick it up within 2 weeks as asked. Do you still have it?

As stated on our local pickup information page, we do ask that all orders are picked up within 2 weeks. However, we know that on occasion things come up that prevent pickup within the requested time. Any orders that are not picked up within 90 days will be refunded minus a restocking fee.

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